Billing & Subscription Policy

Effective Date: January 1, 2026 Version: 2.1 Last Updated: August 30, 2026

This Billing & Subscription Policy governs all financial transactions between you and Estimatics, Inc. in connection with your use of the Platform. By subscribing to any paid plan, you agree to the terms set forth in this policy.

1. Subscription Plans

1.1 Available Plans

Plan	Monthly	Annual (billed yearly)
FIELD	$39/month	$29/month ($348/year)
SCOPE	$79/month	$59/month ($708/year)
CERTIFY	$174/month	$129/month ($1,548/year)

Annual pricing reflects approximately 25% savings compared to monthly billing. Annual subscriptions are billed as a single upfront payment.

1.2 Plan Features

Features included in each plan are described at aiestimatics.com/pricing and in the Platform. Features are subject to change with 30 days' advance notice to existing subscribers.

1.3 Seats

Estimatics is priced per seat, per month. You can start with a single seat; there is no minimum.

A seat's rate depends on what the person does, not only on your plan:

Seat	Roles	Monthly	Annual (billed yearly)
Office	Coordinator, Admin	$24/month	$18/month ($216/year)
Field Inspector	Field Inspector	$39/month	$29/month ($348/year)
Estimator	Super Admin, Estimator	your plan rate	your plan rate

Office and Field Inspector seats cost the same on every plan. Estimator seats are billed at your plan's rate, as listed in section 1.1.

The seat type follows from the role you assign to each person and is not selected separately. Where somebody holds more than one role, the higher-priced seat applies.

2. Billing and Payment

2.1 Payment Method

You must provide a valid credit or debit card to subscribe to any paid plan. We accept Visa, Mastercard, American Express, and Discover. Payments are processed by Stripe, Inc.

2.2 Billing Cycle

Monthly subscriptions are billed on the same calendar date each month beginning from your subscription start date. Annual subscriptions are billed on the same date each year.

2.3 Automatic Renewal

All subscriptions renew automatically at the end of each billing cycle unless cancelled. Annual subscriptions renew for another full year.

2.4 Invoice

An invoice is emailed to the Super Admin's registered email address on each billing date. Invoices can also be accessed in the Platform under Billing → Invoices.

2.5 Failed Payments

If a scheduled payment fails, we will attempt to collect payment three times over a three-day period. If payment still cannot be collected, the account is paused: you can sign in to reach your billing and account settings, so you can update your payment method, but jobs, media, reports and the mobile app are not reachable until the payment is resolved. Nothing is deleted, and settling the balance restores access immediately.

3. Upgrades

3.1 Immediate Availability

Plan upgrades take effect immediately upon payment confirmation. New features are available in the Platform within seconds of the upgrade processing.

3.2 Proration

When you upgrade mid-billing cycle, you are charged the prorated difference between your current plan cost and the new plan cost for the remaining days in the cycle. Your billing date does not change.

Example: You are on FIELD at $39/month. On day 15 of a 30-day cycle, you upgrade to SCOPE at $79/month.

Credit for 15 unused days on FIELD: ~$19.50
Charge for 15 remaining days on SCOPE: ~$39.50
Net charge on upgrade day: ~$20.00

Subsequent billing cycles are at the full SCOPE rate of $79/month.

4. Downgrades

4.1 End-of-Period Downgrade

Plan downgrades take effect at the end of your current billing period. You retain access to your current plan's features until that date.

4.2 Data Preservation

All jobs, media, and reports created under a higher-tier plan are preserved upon downgrade. Access to features that require a higher tier (e.g., AI findings, branded reports) becomes read-only on the downgraded plan.

4.3 Annual to Monthly

Switching from annual to monthly billing takes effect at the end of the current annual term.

5. Cancellation

5.1 How to Cancel

You may cancel your subscription at any time in the Platform under Settings → Billing → Cancel Subscription. Cancellations must be submitted through the Platform; support agents cannot cancel subscriptions on your behalf.

5.2 Effect of Cancellation

Upon cancellation, your subscription remains active through the end of the current billing period, with no loss of access during that time. After that date the account is paused. You can still sign in to reach your billing and account settings — so you can reactivate, download invoices or close the account — but jobs, media, reports and the mobile app require an active subscription. Reactivating restores access to everything, exactly as you left it.

5.3 Data Retention After Cancellation

Your data is retained. It is not deleted automatically, and there is no deadline after which it disappears: a paused account keeps its jobs, photos, reports and history indefinitely.

Because a paused account cannot be browsed, export anything you want your own copy of before your paid period ends, while you still have access.

To have your data erased, delete the account under Settings → Account, or write to support@aiestimatics.com. Deletion is permanent and takes effect after a seven-day recovery window, during which it can still be undone.

5.4 Annual Subscriptions

If you cancel an annual subscription, access continues through the end of the paid annual term. No refunds are issued for the unused portion of an annual term.

6. Refunds

6.1 General Policy

Subscription fees are non-refundable except where required by applicable law.

6.2 Billing Errors

If you believe you were charged in error, contact support@aiestimatics.com within 30 days of the charge. We will investigate and issue a credit or refund if a billing error is confirmed.

6.3 Service Outages

In the event of extended service unavailability (greater than 24 consecutive hours) caused by Estimatics, we will provide a prorated service credit for the affected period upon request. Credits are applied to future billing cycles and are not redeemable for cash.

7. Price Changes

We may adjust subscription prices with at least 60 days' advance notice to existing subscribers. Price changes take effect at the next renewal date following the notice period. Continued use of the Platform after a price change takes effect constitutes acceptance of the new pricing.

8. Taxes

All stated prices are exclusive of applicable taxes, including sales tax, VAT, and GST. You are responsible for all applicable taxes arising from your use of the Platform. Where required by law, Estimatics will collect and remit taxes on your behalf.

Contact

For billing questions: support@aiestimatics.com aiestimatics.com/legal/billing-policy