Account Deletion Policy

Effective Date: January 1, 2026 Version: 1.0 Last Updated: March 1, 2026

This policy describes the process for deleting your Estimatics account, the data that is retained and removed, and the timeline for permanent deletion.

1. Who Can Delete an Account

1.1 Individual User Account

Any user may delete their own account by following the process described in Section 2.

1.2 Organization Account

Only the Super Admin of an organization may delete the organization account and all associated data. Deleting an organization account affects all users in that organization.

1.3 Individual User Leaving an Organization

An individual user who leaves an organization has their account deactivated by an Admin. Their data (jobs, notes, markups) remains associated with the organization. The individual may request export of their personal information separately.

2. How to Delete Your Account

2.1 Self-Service Deletion (Web Dashboard)

Sign in to the Platform at app.aiestimatics.com
Navigate to Settings → Billing → Subscription
Click Cancel Subscription to end your active subscription
After cancellation, navigate to Settings → Account
Click Delete Account
Confirm by entering your account email address
Your account enters the deletion queue

2.2 Deletion Request by Email

If you are unable to access your account, you may submit a deletion request to: legal@aiestimatics.com

Include your registered email address and organization name. We will verify your identity before processing the request.

3. Data Export Before Deletion

We strongly recommend exporting your data before initiating account deletion. Once the permanent deletion window closes, data cannot be recovered.

To export your data:

Go to Settings → Data Export
Select the data types to export (jobs, media, reports, notes)
Click Generate Export
Download the export file within 7 days (exports expire after 7 days)

Exports include: all job metadata, photographs and videos, generated reports, scope documents, and notes.

4. Deletion Timeline

4.1 Immediate Actions (upon deletion request)

Account login is disabled
Your name and email are removed from the active user directory
Your profile is no longer visible to other users

4.2 90-Day Retention Window

Your Content — jobs, photographs, videos, reports, and notes — is retained for 90 days following your deletion request. During this window:

You may reactivate your account by contacting support@aiestimatics.com
You may request an export of your data
Your data is not visible to other users and is not actively processed

4.3 Permanent Deletion (Day 91+)

After the 90-day retention window, the following is permanently and irreversibly deleted:

All job records and associated metadata
All uploaded photographs and videos
All generated reports, scopes, and estimates
All notes and annotations
Account profile information
Billing history (subject to Section 5 below)

Permanent deletion cannot be reversed.

5. Data Retained After Deletion

Some data may be retained after permanent deletion for the periods described below:

Data Type	Retention Reason	Retention Period
Billing records and invoices	Legal / tax compliance	7 years
Transaction records	Stripe / financial audit	7 years
Security logs	Security incident investigation	12 months
Aggregated, de-identified analytics	Product improvement	Indefinite
Communications with support	Legal dispute resolution	3 years

This retained data is de-identified or maintained in systems not accessible to general Platform users.

6. CERTIFY Plan: Certified Evidence Packages

If you are on the CERTIFY plan, certified evidence packages associated with active claims or legal proceedings may be subject to legal holds. If you have received any litigation hold notice or are involved in active legal proceedings that reference Estimatics-generated evidence, contact legal@aiestimatics.com before deleting your account to understand your obligations.

7. Reactivation

You may reactivate a deleted account within the 90-day retention window by contacting support@aiestimatics.com. Reactivation requires payment of any outstanding balance and agreement to current Terms of Service. After the 90-day window, account reactivation is not possible.

Contact

Account deletion requests and questions: legal@aiestimatics.com support@aiestimatics.com