Account Deletion Policy

Effective Date: September 6, 2026 Version: 2.0 Last Updated: September 6, 2026

This policy describes what deleting an Estimatics account does, who can do it, what is destroyed, what is kept, and how long you have to change your mind.

The short version. Deletion is permanent after seven days, not ninety. Cancelling a subscription is a different action and destroys nothing. If you want your own copy of your work, take it before you delete, while you can still sign in.

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1. Two Different Actions Behind One Button

Deletion means different things depending on who you are, and the Platform shows you which one you are about to perform before it lets you continue.

1.1 A Member Deleting Themselves

Any user may delete their own account. This removes your access and your personal details. The jobs, photographs, notes and reports you produced belong to the organization and stay with it. Nothing of the company's is destroyed.

1.2 The Account Owner Closing the Organization

Only the account owner may close the organization. This destroys the entire workspace — every teammate's jobs, photographs and reports, not only the owner's.

Before it proceeds, the confirmation screen shows the real numbers at stake: how many teammates, how many jobs, and how many photographs will be destroyed. It states that the subscription is cancelled immediately with no refund. The confirm button stays disabled until you type your company name back by hand.

1.3 Removing Somebody Else

An Admin can deactivate a member's access from the team screen. That is not deletion: their work stays with the organization and their record is retained.

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2. How to Delete Your Account

1. Sign in at app.aiestimatics.com
2. Go to Settings → Account Settings
3. At the bottom of the page, in the red-bordered card, click Delete Account
4. Read the consequences shown in the dialog
5. If you are the owner, type your company name to enable the confirm button
6. Confirm

You are signed out immediately and returned to the login screen.

You do not need to cancel your subscription first. Closing the account cancels the subscription itself, immediately and without a refund for the remainder of the period. If your intention is only to stop paying, cancel instead — see the Terms of Service.

2.1 If You Cannot Sign In

Email legal@aiestimatics.com from your registered address, including your organization name. We verify identity before acting on the request.

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3. Take Your Data First

There is no self-service data export. The Platform does not offer a "download everything" archive, and one cannot be produced after your access ends.

What you can take, while you are still signed in:

• Reports — compose them and download the PDFs
• Photographs and videos — download them from the job's media gallery
• Estimates — export the ESX file, or download the estimate PDF
• Job and user listings — export the CSV from the list screens

Do this before you delete. Once your access ends you cannot retrieve any of it yourself, and once the seven days elapse it does not exist to retrieve.

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4. Deletion Timeline

4.1 Immediately, on Confirmation

• Every session token for the account is revoked
• Every user on the account is deactivated and can no longer sign in
• The organization is closed to all access, not only the owner's
• The subscription is cancelled at once, with no refund

4.2 The Seven-Day Window

Your Content is retained for seven days after the deletion request. During this window nothing is visible to anyone and nothing is processed — the account is closed, not merely hidden.

There is no way to reverse a deletion from inside the Platform, and your access is already gone. If you have made a mistake, email support@aiestimatics.com within those seven days. Reversal is a manual operation performed by us, and it requires settling any outstanding balance and agreeing to the current Terms of Service.

4.3 Permanent Erasure (Day 8)

Once the seven days elapse, a scheduled process permanently erases the account. This includes:

• All job records and their metadata
• All uploaded photographs and videos
• All generated reports, scopes, and estimates
• All notes, annotations, and evidence records
• Account and user profile information

This cannot be reversed, by us or by anyone. After this point, support cannot recover your data, because it no longer exists.

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5. What Survives Erasure

Some records are retained after permanent erasure, for the reasons below:

Payment-processor delivery ledgers are also retained, because they carry no customer content of ours and must survive in order to keep rejecting replayed events.

Global reference data — the room catalog, building-code cache, licensed price lists and similar — is shared by every account, contains nothing you authored, and is not affected by a deletion.

This retained data is de-identified or held in systems not reachable by Platform users.

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6. Cancellation Is Not Deletion

These are separate actions with separate consequences, and confusing them is the most expensive mistake available on this page.

A cancelled account is not deleted and is not on a countdown. Your Content is kept until you ask us to erase it — see Section 10.5 of the Terms of Service.

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7. Evidence Subject to Legal Hold

Evidence and integrity records associated with active claims or legal proceedings may be subject to legal holds, on any plan. If you have received a litigation hold notice, or are involved in active proceedings that reference Estimatics-held evidence, contact legal@aiestimatics.com before deleting your account, to understand your obligations.

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Contact

Account deletion requests and questions: legal@aiestimatics.com support@aiestimatics.com