Acceptable Use Policy

Effective Date: January 1, 2026 Version: 1.2 Last Updated: March 1, 2026

This Acceptable Use Policy ("AUP") defines the standards of conduct that apply to all users of the Estimatics platform. Violation of this AUP may result in account suspension or termination.

1. Permitted Uses

The Platform is designed exclusively for legitimate professional use in property inspection, insurance claims documentation, damage assessment, and restoration project management. Permitted uses include:

Conducting property inspections and documenting damage evidence
Generating AI-assisted scopes, estimates, and damage reports for legitimate insurance claims
Collaborating with team members on active jobs
Submitting and reviewing documentation in connection with insurance adjusting activities
Managing inspection schedules and team assignments
Storing and organizing property inspection media

2. Prohibited Uses

2.1 Fraudulent and Deceptive Activity

You may not use the Platform to:

Create, submit, or support fraudulent insurance claims
Fabricate, alter, or misrepresent property damage documentation
Submit documentation for properties you have not personally inspected or that do not reflect actual conditions
Create jobs for fictitious properties or claims

Insurance fraud is a serious crime under federal and state law. Estimatics cooperates fully with law enforcement investigations.

2.2 Unauthorized Access

You may not:

Access accounts or data belonging to other users without authorization
Attempt to bypass authentication, access controls, or security measures
Use automated tools, scripts, or bots to access the Platform other than as expressly permitted
Probe, scan, or test the vulnerability of the Platform's systems

2.3 Platform Integrity

You may not:

Reverse-engineer, decompile, or attempt to extract source code from the Platform
Modify, adapt, or create derivative works of any Platform component
Interfere with or disrupt the Platform's infrastructure, servers, or networks
Introduce malware, viruses, or malicious code
Exceed rate limits or API usage quotas

2.4 Misuse of AI Features

You may not:

Intentionally submit low-quality, misleading, or fabricated photographs to manipulate AI outputs
Use AI-generated scope or analysis outputs without applying independent professional review
Represent AI-generated content as independently validated professional opinions

2.5 Privacy Violations

You may not:

Submit photographs or personal information about individuals without appropriate consent
Collect or harvest personal information from other Platform users
Use the Platform to surveil, track, or monitor individuals without authorization

2.6 Illegal Activity

You may not use the Platform in connection with any activity that violates applicable law, including federal and state insurance regulations, privacy laws, or professional licensing requirements.

3. Professional Licensing

Users performing activities regulated by state licensing boards — including public adjusting, insurance adjusting, and certain contracting activities — are solely responsible for maintaining appropriate licensure and complying with all professional standards applicable to their role and jurisdiction.

4. Reporting Violations

If you become aware of Platform use that violates this AUP, please report it to: support@aiestimatics.com

5. Enforcement

Violations of this AUP may result in:

Warning notification
Temporary account suspension
Permanent account termination
Reporting to appropriate law enforcement or regulatory authorities
Legal action

We reserve the right to investigate suspected violations and to cooperate with law enforcement authorities.

Contact

Questions about this policy: legal@aiestimatics.com